TSYS and Nationwide to Co-Present at Europe’s Leading Cards and Payments Conference

Columbus, Ga., and London, 18 June, 2008 —TSYS today announced that Stephanie Wilson, managing director of TSYS Managed Services EMEA, and Jeremy Wood, divisional director, Consumer Finance, Nationwide Building Society, will co-present at Cards & Payments Europe 2008, which will take place 19-20 June in Brussels, Belgium.

Ms. Wilson and Mr. Wood will present “An Innovative Solution to the Contact Centre Business Model” on 19 June, which will provide an overview of TSYS’ “Design, Build, Operate and Transfer” contact centre model used for Nationwide Building Society. The contact centre is based in Coventry to support Nationwide’s credit card customers and create up to 300 new jobs in the local UK economy.

“We remain committed to UK based call centres and recognise that the relationship we have with our customers is core to operating a successful business,” said Wood. “TSYS offered a business model that had a natural fit with Nationwide and together we are able to provide competitive products and the high standard of customer service our members expect.”

“Companies across Europe are looking to TSYS to meet their customer contact centre needs in a practical, cost-effective manner that fits their business model,” said Wilson. “We were pleased to partner with Nationwide in this innovative solution that is not only customised to their business needs, but also benefited the local economy and job market here in the UK.”

TSYS signed a long-term agreement with Nationwide Building Society in 2007 to process its portfolio of consumer credit accounts and to build, operate and manage a new customer care centre for member support services. In March 2008, TSYS began servicing Nationwide’s more than one million consumer credit Visa accounts and the operation of its customer care centre.

About Nationwide
Nationwide is the world's largest building society with over 14 million members and assets of over £179 billion. Nationwide has mutual (as opposed to Public Limited Company) status, which means that it is owned by its members and is run day-to-day by an executive management team overseen by an elected board of directors. Nationwide offers a broad range of retail financial services including mortgages, savings, current accounts, life assurance and investment products, personal loans and household insurance. The Society is the UK's second largest mortgage lender and the second largest savings provider. Nationwide's members can manage their finances through over 900 retail outlets, by telephone, internet and post. The Society has around 19,000 employees. Nationwide's head office is in Swindon with administration centres based in Northampton and Bournemouth.

About TSYS
TSYS (www.tsys.com) is one of the world’s largest companies for outsourced payment services, offering a broad range of issuer- and acquirer-processing technologies that support consumer-finance, credit, debit, debt management, healthcare, loyalty and prepaid services for financial institutions and retail companies in the Americas, EMEA and Asia-Pacific regions. For more information, contact news@tsys.com.
 

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