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User Group 2005 - Step by Step
CTL's 13th annual User Group
Conference took place at Le Meridien Spa and Resort in Limassol,
Cyprus from September 27th - 30th October, 2005.
The event attracted 78
delegates, from a
record 24 countries, and included representatives from 45 banks.
The theme 'Step by Step' captured the sentiment of the conference,
with both CTL and its clients outlining a common development path
for products, services and business growth.
Chief Operating
Officer for Barclaycard International, Steve Adams, chaired the
proceedings, introducing CTL's senior management and guest
speakers to the stage.
CTL's Managing
Director, Jaffar Agha-Jaffar, offered a welcoming word and General
Manager Business Expansion, Edith Kessler-Charalambous, provided
an update on the recently established
CTL User Advisory Board (CTL
UAB) - a collective voice for CTL clients enabling them to
contribute to the prioritisation of new and current product
developments.
Steve Hilling,
Chief Operating Officer, concluded the update with a presentation
focussing on CTL's business drivers: to improve value-added
services, increase operational efficiency
and provide
best-of-breed solutions.
The conference format included scheduled presentations,
interactive workshops and face to face meetings, and benefited
heavily from CTL clients contributing to the content and focus.
In total, four session themes ran concurrently:
Product
Development,
Fraud and Risk
Management,
Multi-Country Operations
and
Business Continuity
Management. Alan
Perkins, Head of Operations and Risk Management at Visa
International Middle East, and Pascal J. Guignard, Vice
President of American Express Europe, are just two examples of the
top industry specialists who presented at the conference. Further
presentations came from clients, such as Barclaycard
International, Oman International Bank and the CTL UAB, who shared
their experiences and provided valuable market insights. |