DISPUTE MANAGER is TSYS Card Tech’s comprehensive solution for automated dispute and chargeback management. By combining the latest rules-based technology, and Oracle Workflow, it supports the complete clearing transaction cycle for card issuing and acquiring, whilst minimising chargeback issues.
Disputes and chargebacks are an inevitable part of credit card processing. However, processing chargebacks is often complicated, laborious and paper intensive, usually resulting in extensive processing costs and accompanied by high financial risk in the form of write-offs. Cardholder and merchant satisfaction can be directly affected by how successfully chargebacks are handled. If poorly handled, they can be a significant factor in merchant and cardholder attrition.
| Key Features: |
 Automated Chargebacks Workflow-based Processing Electronic Documentation Web-based Case Management Compliant with Payment Schemes |
| Key Benefits: |
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Rules-Based Technology
Using Rules-Based technology (RBT), the payment association mandates
governing the dispute resolution process can be defined separately within the
system.
All operator decisions are then validated against the payment system
regulations, ensuring accurate and compliant processing at all times.
Oracle®
Workflow Technology
DISPUTE MANAGER utilizes Oracle® Workflow to effectively model business
processes and the business rules that handle each dispute.
Workflow provides a high-level visual overview of the dispute management
process, tracks and manages progress, and assists operators by providing
automatic notifications when action is required.
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